You’re in, you’re verified, and you’re part of the community now, so let’s make things easy. This is your members-only space for the questions that come up day to day, from ordering and account details to getting the most from the range. Can’t find what you need? We’re always just a message away.
We built this page for our clinic partners, the people who are already recommending Re-Dox to their clients every day. It’s the practical stuff, the quick reference, the answers you need without the back and forth. And because openness is at the heart of how we work, if there’s something here we haven’t covered, or something you think we should, just tell us. This space gets better when you do.
The day-to-day essentials, from placing orders to managing your details.
Once you’re a verified partner, ordering is done online through your dashboard. Browse the range, add what you need, and check out. No phone calls, no order forms, no waiting on a callback, unless you’d like to talk it through, in which case we’re always happy to.
We have one of the lowest minimum order volumes in the professional skincare space, and we did that on purpose. Whether you’re a single-room clinic or a larger practice, we never want order size to be a barrier to giving your clients great skin health.
Orders are dispatched promptly, and as a proudly Australian brand, everything ships locally. You’ll receive tracking details once your order is on its way. If anything’s urgent, let us know and we’ll do what we can.
You can update most details directly in your dashboard. For anything you can’t change yourself, send us a quick message and we’ll sort it out for you.
A real person, who knows your clinic. Reach out and we’ll make it right, quickly and without the runaround.
Quick guidance on matching the range to your clients and their concerns.
Most products in our range are formulated for specific skin concerns, from acne and pigmentation to ageing, dryness and rosacea. Each product page lists the concerns it addresses and the actives inside it, and our ingredient library goes deeper into the science. If you’re ever unsure, we’ll happily talk through your most common client presentations with you.
Our day and night serums are built on a base of proven antioxidants, then boosted with concern-specific actives. That’s how a single step can target an individual concern without your clients needing to layer multiple products or guess at ingredient interactions. One simple step, formulated to work in harmony.
Yes. The range includes formulations developed specifically for sensitive and reactive skin types. Each product is clearly categorised by skin concern, and we’re here to help you find the right match.
It varies by concern, by the individual and by the ingredients, but many clients report visible improvements within a few days to six or eight weeks. Consistency is what makes the difference, which is exactly why the routine is built to be simple enough to actually stick to.
Our full ingredient library is available to you as a partner, with in-depth profiles on every active we use, the research behind it, how it works, and which products it’s in.
The resources, training and backing that come with being part of the community.
Plenty, and we’re always adding more. From ingredient deep-dives to formulation insights and clinical thinking, our education library is built for working clinicians and updated regularly. You’re a skilled professional, so we’ve made sure none of it talks down to you.
We do. When you join Re-Dox we get you and your team up to speed properly, on the products, the science, and how to recommend the routine with confidence. If you take on new staff down the track, just ask and we’ll help bring them up to speed too.
Always. Whether you’re working through a tricky client presentation or just want to dig into the research, reach out. As a boutique, family brand, our partners have real access to our team, and yes, that includes Belal and Zena.
Keep an eye on your dashboard and your inbox. As a partner, you’re always first to know, and first to access, what’s coming next from Re-Dox.
How working with us actually works, and how you help shape what comes next.
Absolutely, and we genuinely want it. Our clinic community is part of how Re-Dox develops and improves. If something isn’t working for your clients, or you’re seeing results worth sharing, we want to hear it. Your experience feeds directly into how we refine the range.
Just start the conversation. When partners tell us what their clients are asking for and what could be better, we listen, and that feedback genuinely shapes what we make next. If you’ve got an idea or a concern, bring it to us.
No. Re-Dox is exclusively available through professional clinics and skincare practitioners, which keeps quality, integrity and expert guidance in every recommendation. That exclusivity protects you and the work you do.
Then ask us. This page exists to make your life easier, and the best way we can do that is by hearing what you actually need. No forms lost in inboxes, no automated replies, just a real person who knows your clinic.
Browse the full Re-Dox range. Each product is linked to the skin concerns it addresses, the actives inside it, and the results it delivers, so you always know exactly what will work best for your clients.
We’re always happy to talk, especially about the science, skin health, the products, or the partnership. Reach out and a real person will get back to you.
What happens when Vitamin C and Quercetin are combined? What’s the latest in skincare longevity? What role are antioxidants really playing in your formulations? It’s all in our Re-Dox Reflections blog. Knowledge is power, and as part of our mission for better skin health, we’re always ready to share what we know.
