All payments are made securely online through our website when you place your order.
Before your first order, you’ll need to register as a Re-Dox clinic partner so we can validate your clinic. Re-Dox sells only to clinics, never direct to consumers, and this check is how we protect the clinics we work with.
First orders have a minimum order value, and we’re proud that it’s one of the lowest and most accessible in the industry.
We accept returns within 30 days of delivery. Products must be unused, unopened, and in their original packaging with no damage.
To initiate a return, email us at info@redoxskinlab.com with your order number and the reason for the return. We’ll confirm the next steps and send you return instructions.
Damaged or faulty items
If your order arrives damaged or faulty, email info@redoxskinlab.com within 14 days of delivery and include your order number and photos of the damage. We’ll arrange a replacement or refund at no cost to you.
Refunds
Once we receive and inspect your return, we’ll process your refund to your original payment method within 14 business days. Return shipping costs are covered by the clinic unless the item is damaged or faulty.
Our returns policy doesn’t affect your rights under the Australian Consumer Law.
We ship Australia-wide from our Sydney warehouse. Orders placed before 5pm on a business day are dispatched the same day when stock is available, and most arrive within 7 business days.
Shipping is calculated at checkout. Once your order is on its way, we’ll email you a tracking link so you can follow it to your door.
If anything arrives damaged or isn’t right, contact us within 14 days so we can rectify any issues.
